General Support

One Periodic is committed to provide the best customer care. With this in mind, we have made it easier than ever for you to get answers to your questions. If you can not find your answers in our FAQ or tutorial pages, you may send us an email. We offer email support in English, French, Portuguese and Spanish.

Frequently Asked Questions

How do I purchase your products?

Purchasing a license at One Periodic is quick, easy and secure. Simply visit our online store, select the product you would like to purchase and follow the simple checkout instructions.

Which payment methods are accepted? Is the transaction safe?

Thanks to FastSpring, our online payment processor partner, purchasing a license from our online store is safe and secure. FastSpring accepts all major credit cards, Paypal, checks and money orders. For questions specific to ordering, FastSpring can be reached at info@fastspring.com.

How long does it take to receive my registration information?

Generally, you will received your registration information by email within an hour following the transaction, but allow up to 48 hours. After this time period, if you still have not received your registration information, send us an email.

How can I retrieve my lost registration information?

Simply enter the email address you used when you purchased the product in the field below. The registration information will be sent to this email address.

email:

If you have changed your email since your purchase, contact us directly to recover your registration information. Provide us with your full name and the email used at the time of purchase.

Will I receive a copy of the software and registration information by mail?

We do not ship hardcopies, everything is delivered electronically. You will receive an email containing your registration information and the software should be downloaded from our website.

Can I buy your products as gifts?

Yes, on our online store select the Give as a gift option. It will allow you to purchase the selected product for someone else as a gift. The recipient receives a gift notification email containing an URL to follow in order to receive the license for the gift product. Only you will receive the order receipt email containing the pricing details.

Are updates free?

Updates within a major version (e.g. 4.0 to 4.1) are always free. However, when we release a new major version (e.g. 4.5 to 5.0) there is a slight update cost.

How much will I pay in taxes?

FastSpring, our online payment processor partner, is located in the United States. According to EU regulations, all customers located within the EU must be charged VAT (Value Added Tax). Customers outside the EU are exempt from tax. Should you require further information on this matter, you may visit FastSpring FAQ page.

How can I become an affiliate?

Promote our software on your website and get paid for it! Simply register as an affiliate with FastSpring, our online payment processor partner. For more information, visit our affiliate page.

What is your refund policy?

We do not offer refunds since we can not revoke registration information. However, we will gladly help you to overcome any issue. Furthermore, we do offer demonstration modes of our software that potential customers should try before purchasing.

What is your privacy policy?

The protection of your privacy is as important to us as it is to you. Therefore,

  • One Periodic will never share or sell your personal information to a third party, unless it is necessary in order to provide a purchased product.
  • One Periodic does not access your credit card details.
  • One Periodic must keep specific order information to provide you with future service, such as re-sending lost registration information. One Periodic takes reasonable precautions to ensure the protection of stored personal information.
  • One Periodic will email you occasionally to let you know about major events. However, if you wish to be removed from the mailing list, contact us.

Where can I find answers to product-related questions?

Each product has its own specialized FAQ and/or tutorials. You can access them from the sidebar on this page.

One Periodic has acquired Metakine's applications?

We have acquired the following applications from Metakine: Aurora, Back in Focus, Decompose, Hands Off!, Magic Launch, Photo Batch, Processes, Souvenir and Video Rotate. The team at One Periodic has many years of experience and is committed to maintain them and provide the necessary support to new and existing customers.